Frequently Asked Questions

Can I return my order?

Yes, items can be returned within 30 days from the date of delivery. To qualify, items must be unused, unwashed, and include all original tags and packaging. Please see our Return and Refund Policy for step-by-step instructions.
Please note that return shipping costs are the responsibility of the customer

How do I track my order?

Once your order has been dispatched, you can track your parcel’s journey until it reaches your door. Simply use the tracking page.

How long does delivery take?

Orders are usually processed within 1–2 days (Monday to Friday). Parcels typically arrive within 4–6 days (Monday to Friday) after dispatch, giving a total delivery time of 5–8 business days. For detailed information and guidance on possible delays, please refer to our Shipping Policy.

Do you charge shipping fees?

No, all orders are delivered free of charge within the United Kingdom. More details can be found in our Shipping Policy.

What payment methods do you accept?

You can find the full list of accepted payment options on our Payment Options page.

How can I get in touch with you?

You can reach us by email at info@selletiq.com, by phone at +447520654583, or through our contact form. Our customer service team is available during business hours, Monday to Friday, 10:00–17:00 GMT.