Shipping Policy

At Selletiq, we aim to provide clear information about how orders are processed and delivered. Below you will find the details regarding processing times, delivery, costs, and what to do in case of issues.

Processing and Delivery Time:

  • Order cut-off time: 12:00 GMT

  • Processing time: 1–2 days (Monday to Friday)

  • Transit time: 4–6 days (Monday to Friday)

  • Estimated total delivery time: Orders are usually delivered within 5–8 business days from the date of purchase

  • Free Delivery: Available for all orders within the United Kingdom.

Delivery Costs
We provide free shipping on all orders within the United Kingdom. There is no minimum order value required.

Shipping Process
Once your order is placed, you will receive a confirmation email confirming that processing has started. Processing typically takes 1–2 days (Monday to Friday).

When your order has been dispatched, you will receive an email containing tracking details so you can follow the status of your delivery. Transit time is generally 4–6 days (Monday to Friday) from the dispatch date.

The total estimated delivery timeframe is 5–8 business days from the order date.

Possible Delays
Deliveries are usually completed within the stated timeframe, but delays may occur due to peak shopping periods, public holidays, weather conditions, or courier disruptions.

If your order is delayed, please allow an additional 3 business days. If your order still has not arrived after this period, please contact us at info@selletiq.com so we can investigate further.

Cancellations
If you wish to cancel your order, please contact us as soon as possible at info@selletiq.com.

Cancellations are only possible if your order has not yet been processed or dispatched. Once your parcel has been processed or dispatched, it can no longer be cancelled.

Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us promptly at info@selletiq.com and include clear photos of the issue. Once verified, we will arrange for either the correct item or a suitable replacement to be sent at no additional cost.

We’re Here for Your Questions
If you’d like more information, need support with your order, or simply want to reach out, you can contact us through info@selletiq.com, +447520654583, or our contact form. Our team is ready to help.

Customer Service Hours:
Monday to Friday: 10:00 – 17:00 GMT