Items can be returned within 30 days of delivery
Customers cover the cost of return postage
None applied
Refunds are issued within 7 days of approval
Refunds are issued to the original payment method.
Possible within the 30-day window
Our Return and Refund Policy is subject to our Terms of Service
Email info@selletiq.com within 30 days from the date of delivery to request a return. Our customer service team will provide you with step-by-step instructions.
After this period, returns can no longer be accepted.
Returns sent without prior approval will not be accepted.
Items must meet the following requirements:
Pack your items securely to prevent damage during transit
Use a reliable courier service
We recommend choosing tracked shipping for safety
Return instructions and address will be provided after your return request has been approved.
Return shipping costs are the customer's responsibility unless the product was received damaged or incorrect.
If you wish to cancel your order, please contact us as soon as possible at info@selletiq.com.
Cancellations are only possible if your order has not yet been processed. Once your order has been processed, cancellations can no longer be completed, and you will need to follow our return process after delivery.
If you receive an item that is damaged or incorrect, please email clear photos to info@selletiq.com. Once verified, we will arrange for either the correct item or a replacement to be sent at no additional cost.
Once your return is received and verified, we will email you to confirm whether the refund is approved. If approved, the refund will be issued to your original payment method within 7 days.
If you would like to exchange an item, please contact us at info@selletiq.com within 30 days of delivery.
To qualify for an exchange, items must be:
• Unused and unwashed
• Returned in their original packaging
• Complete with all original tags attached
Once your request is received, our team will guide you through the exchange process.
Note: the original item must be returned first, and once it is received, we will ship your replacement item.
If the replacement item is unavailable, a refund will be issued instead.
We do not charge a restocking fee.
Business Information
Selletiq is owned and operated by URUS ENTERPRISES LTD, a company based in the United Kingdom.
Registration Number: 16264387
D-U-N-S Number: 233545025
Address:
71-75 Shelton Street, London WC2H 9JQ, United Kingdom
We’re Here for Your Questions
If you’d like more information, need support with your order, or want to reach out, you can contact us through info@selletiq.com, +447520654583, or our contact form. Our team is ready to help.
Customer Service Hours:
Monday to Friday: 10:00 – 17:00 GMT
