If you would like to cancel your order, contact us promptly at info@selletiq.com . Once an order has been processed or dispatched, cancellation is no longer possible.
Return and Refund Policy
At Selletiq, we want every purchase to feel considered and reliable. We understand that sometimes an item may need to be returned, and this policy explains how returns, refunds, and exchanges are handled.
Quick Facts
Return Window
Items can be returned within 30 days of delivery
Return Shipping
Customers cover the cost of return postage
Restocking Fee
None applied
Refund Timing
Refunds are issued within 10 days after we receive your return
Refund Method
Refunds are issued to the original payment method.
Exchanges
Possible within the 30-day window
Our Return and Refund Policy is subject to our Terms of Service
How to Return an Item
1
Contact Us
Email info@selletiq.com within 30 days from the date of delivery to request a return. Our customer service team will provide you with step-by-step instructions.
After this period, returns can no longer be accepted.
2
Check the Conditions
Items must meet the following requirements:
-
Unused and unwashed
-
All original tags attached
-
Returned in the original packaging
3
Prepare Your Parcel
Pack your items securely to prevent damage during transit
Use a reliable courier service
We recommend choosing tracked shipping for safety
4
Shipping Costs
Please note that customers are responsible for all return shipping costs.
Cancellations
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please email clear photos to info@selletiq.com. Once verified, we will arrange for either the correct item or a replacement to be sent at no additional cost.
Refunds
After we receive your returned item(s), we will check them within 3 days. Once the inspection is completed and the return is approved, the refund will be issued to your original payment method within 7 days.
This means the entire process, from the day we receive your return until the refund appears, usually takes no longer than 10 days.
Exchanges
If you would like to exchange an item, please contact us at info@selletiq.com within 30 days of delivery.
To qualify for an exchange, items must be:
• Unused and unwashed
• Returned in their original packaging
• Complete with all original tags attached
Once your request is received, our team will guide you through the exchange process.
Note: the original item must be returned first, and once it is received, we will ship your replacement item.
Restocking Fee
We do not charge a restocking fee.
Business Information
Selletiq is owned and operated by URUS ENTERPRISES LTD, a company based in the United Kingdom.
Registration Number: 16264387
D-U-N-S Number: 233545025
Address:
71-75 Shelton Street, London WC2H 9JQ, United Kingdom
We’re Here for Your Questions
If you’d like more information, need support with your order, or simply want to reach out, you can contact us through info@selletiq.com, +447520654583, or our contact form. Our team is ready to help.
Customer Service Hours:
Monday to Friday: 10:00 – 17:00 GMT